特质正念在酒店员工职场欺凌、敌意与反生产行为中的自我调节作用

The self-regulatory role of trait mindfulness in workplace bullying, hostility and counterproductive work behaviours among hotel employees

International Journal of Hospitality Management · 2024
被引 21
ABS 3

中文导读

基于情感事件理论,研究发现职场欺凌通过引发员工敌意情绪导致反生产行为,而特质正念能削弱欺凌与敌意的正向关联,从而减少反生产行为。

Abstract

While counterproductive work behaviours (CWB) harm hotels’ financial and non-financial performance, hospitality research ought to pay more attention to unpacking its antecedents and how employees are triggered to engage in CWB. Drawing on Affective Events Theory (AET), we posit that workplace bullying (WB) leads to enacting CWB by eliciting the targets’ emotions of hostility. Furthermore, considering the affective disposition in AET and adopting the self-regulation perspective, we argue that the mediating mechanism of hostility for the link between WB and CWB is moderated by trait mindfulness. Using a two-wave data collection from employees in hotels in Jordon (N = 328), we found that employee hostility mediated the relationship between WB and CWB. Trait mindfulness was found to attenuate the positive association between WB and emotional response of hostility, leading to reduced CWB. Our findings lend credence to the AET to further understand how WB induces CWB.

酒店管理组织行为职场欺凌正念反生产行为