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决策中对算法厌恶与欣赏的综合视角

An Integrative Perspective on Algorithm Aversion and Appreciation in Decision-Making

MIS Quarterly · 2024
被引 70 · 同刊同年前 2%
人大 A+FT50UTD24ABS 4*

中文导读

整合了算法厌恶与欣赏的概念,分析了现有测量方法,并提出了一个分类框架,帮助研究者更精确地理解人们在决策中对算法或人类建议的偏好方向及调节因素。

Abstract

People have conflicting responses for support from algorithms or humans in decision-making. On the one hand, they fail to benefit from algorithms due to algorithm aversion, as they reject decisions provided by algorithms more frequently than those made by humans. On the other hand, many prefer algorithmic over human advice, an effect of algorithm appreciation. However, currently, we lack a shared understanding of these constructs’ meaning and measurements, resulting in a lack of theoretical integration of empirical findings. Thus, in this research note, we conceptualize algorithm aversion as the preference for humans over algorithms in decision-making and analyze approaches in current research to measure this preference. First, we outline the implications of focusing on a specific understanding of algorithms as computational procedures or as embedded in material or nonmaterial objects. Then, we classify four decision configurations that distinguish individuals’ evaluations of algorithms, human advisors, their own judgments, or combinations of these. Consequently, we develop a classification scheme that provides guidance for future research to develop more specific hypotheses on the direction of preferences (aversion vs. appreciation) and the effect of moderators.

决策科学人机交互行为经济学人工智能应用