What Determines Civil Servants’ Error Response? Evidence From a Conjoint Experiment
基于压力应对的交易理论，通过联合实验发现错误类型和危害性是决定公务员是否积极报告和纠正错误的关键因素，且独立于组织文化和个体错误取向。
To err is human and learning from mistakes is essential for finding viable solutions to grand societal challenges through development and innovation. Yet, public organizations often exhibit a punitive zero-error culture, and public employees are stereotyped as error and risk-averse. Little is known about the underlying behavioral mechanisms that determine civil servants’ likelihood of handling errors positively, namely reporting and correcting them instead of ignoring and hiding them to avoid blame. Based on the transactional theory of stress coping, we argue that individuals’ error-handling strategies relate to both rational and emotional evaluations of error-specific and consequential contextual factors. Using a conjoint survey experiment conducted with N = 276 civil servants in Germany ( Obs. = 1,104), this study disentangles the effects of error-related, individual, and organization-cultural factors as decisive drivers of individuals’ error response. We find that error characteristics (type and harmfulness) determine error-handling behavior, which is revealed to be independent from organizational error culture and individual error orientation, providing important and novel insights for theory and practice.