Enacting machine agency when AI makes one’s day: understanding how users relate to AI communication technologies for scheduling
通过访谈使用两种不同自主程度的AI日程安排工具的用户，研究他们如何利用AI的自主能力实现机器能动性，提高效率并管理他人互动，同时发现高自主性工具可能导致用户感到失控并采取行动重新掌控。
Abstract AI Communication Technologies (AICTs) make decisions about users’ communication on their behalf. Users’ implementation of AICTs that autonomously act may enable and constrain how they accomplish their work and interact with others. Drawing on interviews with users of two AICTs with differing levels of autonomy designed for work-related scheduling, this study investigated how users enacted AICTs in practice. Users of both tools drew on AICTs’ autonomous capabilities to enact machine agency, a structure that assigns AICTs the power to allocate resources, which helped them increase scheduling efficiency and guide how others interacted with them. Users of the tool that autonomously implemented decisions described a process of enactment in which they used the tool to control their work, perceived the tool was exhibiting too much control, and acted to regain control. I present implications for understanding how people enact machine agency with AICTs that make decisions about their work.