Telework and public value creation: Evidence from Mexican public officials
基于对419名墨西哥公职人员的调查，研究发现远程办公对公共价值创造有显著正向影响，能提升服务质量、运营效率和公众信任，为政府制定远程办公政策提供依据。
This study examines the impact of telework on public value creation, drawing on data from a survey of 419 Mexican public officials and utilizing structural equation modeling (SEM) for analysis. The findings reveal a substantial positive effect between teleworking and public value creation, particularly in terms of service quality, operational effectiveness, and trust. These contributions underscore how telework can improve government efficiency and citizen satisfaction, as well as the need for telework policies adapted to government contexts. By highlighting the positive influence of telework on public value, the study underscores the significance of embracing remote work arrangements during crises and realize the full potential of this work method in critical situations. Policymakers can leverage these insights to inform their decisions and promote the sustained adoption of telework in the public sector.