好客能促进患者的电子口碑行为吗?感知整体公平性、治疗效果和疾病严重程度的作用

Can hospitableness promote patients’ eWOM behaviour? The role of perceived overall fairness, treatment effectiveness and disease severity

International Journal of Hospitality Management · 2024
被引 8
ABS 3
医疗健康患者行为服务营销社会心理学