Detrimental Effects of Remaining Silent about Operational Concerns at Work: Implications for employee outcomes
通过实地研究和实验，发现员工对工作运营问题保持沉默会加剧情绪耗竭，进而降低工作绩效和创造力，且当员工内控倾向强或问题可解决性高时影响更显著。
Although employee opinions play an important role in effective organizational functioning, research shows that employees, paradoxically, tend to withhold their opinions at work. Responding to numerous calls for future research in the literature, we study the adverse effects of employee silence on employee outcomes. Using a field study and an experimental study, we advance the current understanding of employee silence and show its detrimental consequences for employees’ job performance and creativity and the mechanisms underlying these relationships. Both studies consistently showed that employees’ silence about their work-related operational concerns was positively related to their emotional exhaustion, which was then negatively related to their job performance and creativity. Moreover, they revealed that these relationships were stronger when employees’ internal locus of control and the actionability of their concerns were high rather than low.