Meaningfulness, satisfaction and frustration: The importance of emotions for sustainability change agency
基于对51位芬兰循环经济专业人士的访谈，研究揭示了可持续变革过程中情绪事件如何影响变革推动者的能动性，表现为意识形态、安抚和分裂三种反思过程。
Abstract Changes in business strategies are necessary to increase sustainability within business organisations, and change agents are key to bringing about and shaping change. Sustainability change agency involves constant reflection on change agents' roles in complex contexts, a process that arouses emotions for those agents. In this study, we assume a contextual view of change to understand how sustainability change agency develops during change processes and the role of emotions in agency behind strategic changes, such as the implementation of a circular economy. The study is based on interviews with 51 circular economy professionals in Finnish business organisations. By analysing key events and emotions in sustainability change agent (SCA) work, the study contributes to the existing research by showing that initiating and managing sustainability strategies consists of multiple unplanned and unexpected emotional events and experiences. These events and experiences shape SCA's ability and motivation to act for change, leading to continual individual‐level reflection by SCAs, manifesting as ideological, reassuring and fragmenting processes within the larger change process. Such reflection maintains, paralyses, enforces or reshapes their agency, depending on the context.