认知任务分析:在情境中引出专家认知

Cognitive Task Analysis: Eliciting Expert Cognition in Context

ORGANIZATIONAL RESEARCH METHODS · 2024
被引 13
人大 A-ABS 4

中文导读

介绍认知任务分析(CTA)这一半结构化访谈方法,说明它如何帮助管理研究者深入挖掘专家在具体工作中的复杂认知过程,并给出两个应用实例。

Abstract

Cognitive Task Analysis (CTA) is a powerful methodological approach that can enhance the rigorous elicitation and documentation of complex cognitive processes within interview-based qualitative research. We provide insights into this set of semi-structured interviewing techniques that we contend have much to offer management researchers who wish to understand the complexities of expert cognition within specific work-related tasks. Distinct from traditional semi-structured interview methods, CTA is designed to identify the knowledge requirements underpinning expertise in complex work domains. First, we present CTA as a robust approach to eliciting complex cognition and note why, when, and where management scholars might best use its techniques. Second, we provide two examples of how CTA methods have been used to research management; specifically, using the Critical Decision Method to explore management in high-stakes environments, and Applied Cognitive Task Analysis to explore global leadership. In ending, we propose greater use of this pragmatic approach in management research and highlight potential avenues for future research that will advance understanding of complex cognition at work.

管理科学认知科学定性研究方法专家知识