少花钱作为能力的信号

Paying less as a signal of competence

Psychology and Marketing · 2024
被引 5
ABS 3

中文导读

研究发现省钱行为(如使用优惠券)能提升消费者能力和理财技巧的感知,进而改善品牌评价,但信号真实性受动机和消费者阶层影响。

Abstract

Abstract Past research suggests that cost‐saving behaviors such as couponing can trigger negative trait perceptions (e.g. that the consumer is being miserly), and consumers purchasing gifts may avoid use of coupons so as not to appear ungenerous. In contrast, we contend that cost‐saving can also send a positive signal. In five studies we show that cost‐saving enhances perceptions of consumer competence and financial management skills, which, in turn, can lead to more favorable brand perceptions. Using costly signaling theory, we further identify two boundary conditions for these signals to be perceived as genuine: (a) absence of ulterior motives (e.g., sponsored social media posts that diminish the authenticity of the signal) and (b) the presence of the quality being signaled (as higher‐class consumers are typically seen as competent). Our findings extend the scope of signaling theory to consumer behavior contexts, showing that costly signals must honestly convey positive qualities.

消费者行为信号理论品牌感知社会心理学