顾客兼容性与使用意图之间的差距：主观规范对聊天机器人驱动的酒店应用的调节作用

Gaps between customer compatibility and usage intentions: The moderation function of subjective norms towards chatbot-powered hotel apps

• Mohammad Shahidul Islam
• Chai Ching Tan
• Rupa Sinha
• Kareem M. Selem 通讯