It’s About Time! Understanding the Dynamic Team Process-Performance Relationship Using Micro- and Macroscale Time Lenses
研究通过分析两个敏捷软件团队的会议记录，发现团队过程在项目周期（宏观）和简短站立会议（微观）两个时间尺度上对绩效的影响不同，为理解团队动态提供了新视角。
Although team processes are conceptualized as temporal phenomena, our theoretical understanding of their unfolding over time is underdeveloped, particularly when “zooming in and out” into their dynamics using different temporal lenses. Team processes might unfold differently over extended project cycles (i.e., macroscale time lens) versus over brief events (microscale time lens). Our goal was to better understand temporal changes of three critical higher-order team processes (i.e., transition, action, and interpersonal processes) over both extended periods (i.e., longer project cycles) and brief time spans (i.e., recurring stand-up meetings). Focusing on two agile software teams, we indexed team processes across these two time spans using computer-aided text analysis (CATA) of meeting transcripts. Macroscale time span processes were captured across 10 sprints (30-week project cycle). Microscale time spans were captured with data from brief stand-up meetings (i.e., using 10 equidistant time intervals from 40 meetings). From a macroscale time lens (i.e., project cycle), an increase in action processes in the early project phase was associated with increases in performance. From a microscale time lens, changes in transition and interpersonal processes around mid-meeting phases were associated with differences in performance. Qualitative analyses of meeting midpoints revealed key differences in proactive planning and interpersonal processes. We discuss how our results provide novel insights for team process dynamics in relation to micro- and macroscale time spans.