The Engagement and Disengagement of Heterogeneous Stakeholders: A Relational Practice Perspective on Strategy Development
通过对德国某大城市公民参与过程的案例研究，识别出连接、促进和容纳三种关系实践及其对异质性利益相关者参与和退出的影响，为理解利益相关者关系提供了新视角。
In this article, we underscore the importance of stakeholder relationships for research on stakeholder engagement. We do so by integrating a practice-based understanding with the relational view. Based on a revealing case study of a civic engagement process in a large German city, we develop a conceptual framework that explains how relational practices shape stakeholder engagement. We identify three relational practices (i.e., connecting, facilitating, and containing) and their associated outcomes (i.e., implication, solidarization, and distinction), as well as effects on stakeholder heterogeneity. Our findings contribute to the relational view on stakeholder engagement by providing insights into practices that shape relationships between heterogeneous stakeholders, explaining how these relational practices influence stakeholder heterogeneity, and identifying unintended impacts of stakeholder engagement.