Recovery and Recidivism: The Aftermath of Helping the Organization Unethically
研究员工从事不道德亲组织行为后的心理反应，发现该行为既会损害道德自我概念从而促使员工通过帮助顾客来恢复，也会引发认知合理化进而导致更多不道德行为。
Abstract This research draws from moral self-regulation and moral disengagement theories to examine how employees react to their own unethical pro-organizational behavior (UPB). We hypothesize that UPB will elicit mixed moral-based cognitive responses among employees that promote both recovery and recidivism. Results of two studies show that, on the one hand, engaging in UPB damaged perpetrators' moral self-concept, captured by an increase in perceived loss of moral credits; this prompted them to perform customer-directed helping behaviors to recover their damaged moral self-concept; on the other hand, UPB also elicited a cognitive justification process, which was related to an increase in subsequent UPB. This nuanced reaction helps explain why individuals' moral self-regulation does not necessarily remedy for moral failings, while also suggesting practical steps that leaders can take to prevent a "slippery slope" pattern of UPB from taking hold in the organization.