Well-being of hospitality employees: A systematic literature review
本文通过系统性文献综述，梳理了酒店业员工福祉研究中的压力源、资源与实践，涵盖个人、团队和组织三个层面，并评估了该领域的理论现状，为未来研究提供方向。
The hospitality industry employees' well-being is relevant for practitioners and researchers alike. Academic interest in hospitality employee well-being (EWB) has been steadily rising. Yet, the unintended result has been a fragmentation of the field, with at least 42 different theories addressing issues of EWB in hospitality. This study adopts a systematic literature review approach to re-balance a fragmentation that can lead to myopia and assesses relevant literature on EWB in hospitality. The study identifies 122 articles in 19 relevant hospitality journals listed in Scopus utilising the PRISMA process and analyses them with the help of a framework derived from well-being reviews in corresponding fields, such as human resource management. The findings account for individual, group and organisational level stressors, resources and practices affecting EWB in hospitality, and they are subsequently related to the theoretical landscape in the field, suggesting future avenues for research. • A systematic literature review focusing on the well-being of hospitality employees. • The findings cover stressors, resources, and practices at individual, group, and organisational levels afecting well-being in hospitality . • The results additionally assess the theoretical landscape in the field.