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将人工智能融入团队决策:迈向AI-人类团队有效性理论

Integrating artificial intelligence into team decision‐making: Toward a theory of AI–human team effectiveness

European Management Review · 2024
被引 12 · 同刊同年前 9%
ABS 3

中文导读

本文综合团队有效性、团队决策及人机交互文献,提出AI-人类团队决策中关键变量关系与负面效应的命题,为管理实践提供建议。

Abstract

Abstract Artificial intelligence (AI), a technological advancement radically affecting the workplace of the future, offers benefits for decision‐making processes. The most critical organizational decisions typically occur through teams. However, team theories are fundamentally psychosocial, and AI disrupts this context by introducing a non‐human actor. Therefore, negative implications of AI's role must also be understood. Toward theory on the effective integration of AI into team decision‐making, we synthesize the literatures on team effectiveness and team decision‐making with research from cognate disciplines on human–technology interaction and teaming. Based on this synthesis, we offer propositions highlighting key variable relationships and negative side effects that must be accounted for in AI–human team decision‐making and follow with practical suggestions for management's adaption to this new context. Overall, our analysis emphasizes critical themes, constructs, and relationships valuable for further research aimed at modernizing theory and practice in the face of this emerging technological shift.

人工智能团队有效性知识管理管理科学心理学