Cutting corners as a coping strategy in information technology use: Unraveling the mind's dilemma
研究发现，现代信息技术的复杂性会增加员工的心理困扰，进而引发认知失调，而走捷径作为一种应对策略会削弱这种关系，最终降低感知决策质量。
Modern information technology (IT) features aimed at helping users can also increase the complexity of IT. The impact of this emergent complexity on employee behavior remains unknown. Using the transactional theory of stress, we propose that people cope with IT complexity by cutting corners. An experimental study involving 130 data analysts revealed (1) data analytics tools’ complexity increases distress, (2) distress fully mediates the impact of data analytics tools’ complexity on cognitive dissonance, (3) cutting corners negatively moderates distress–cognitive dissonance relationship, and (4) cognitive dissonance reduces perceived decision quality. These findings illuminate how employees navigate challenges using modern, complex IT.