Organizational strategic stance and perceived public service performance: a public service logic perspective
从公共服务逻辑视角，利用中国两套调查数据的多层分析，研究了公共服务组织的战略立场如何影响公民对服务质量和满意度的感知，为战略影响个体价值创造提供实证证据。
This study explores how public service organizations’ (PSOs) strategic stances impact citizens’ perceived service performance from a public service logic (PSL) perspective. Existing research often focuses on organizational-level performance, overlooking individual citizens’ subjective judgements. By using citizens’ perceived service quality and overall satisfaction as proxies for value-in-use and value-in-context derived from public services, this study provides new insights on how PSOs’ strategies influence value creation. Utilizing multilevel analysis on nested datasets from two surveys in China, this research offers empirical evidence for the strategic influence on individual value creation.