Roles of professionals in value co-creation: a systematic literature review
这篇综述梳理了65篇科学文章，揭示公共服务专业人员在价值共创中的不同角色，以及这些角色在平衡个人与公共利益时产生的价值与张力，有助于理解专业人员对服务生态系统中价值创造的影响。
Value co-creation is a process that aims to improve services by enlisting the cooperation of service users. We reviewed 65 scientific articles using the PRISMA protocol to reveal the distinct roles of public service professionals in value co-creation. We discover the differing values and tensions created by those roles as professionals balance individual and public interests. Our findings indicate that understanding the multiple roles of professionals helps to clarify their influence on value creation at various levels of the service ecosystem. The study also suggests a managerial implication in the form of the importance of identifying professional development and training.