何时在双元性上押注会获得回报？探索危机期间中小企业的客户关系策略

When does betting on ambidexterity pay off? Exploring SME’s customer relationship strategies during crises

• Dario Miočević 通讯
• Selma Kadić‐Maglajlić
• Maja Arslanagić-Kalajdžić