消费者选择中寻求或忽视伦理认证

Seeking or ignoring ethical certifications in consumer choice

Ecological Economics · 2024
被引 6
ABS 3

中文导读

通过三项研究,探讨信息可及性如何影响消费者对伦理认证(公平贸易和有机)的使用,发现主动寻求信息会削弱认证影响,而情感框架(尤其是负面框架)则显著增强其作用。

Abstract

Consumers often encounter, and claim to care about, ethical information concerning the products they purchase. Across three studies, we investigate how the accessibility of this information impacts choice. When consumers must seek out product attribute information, the impact of ethical certifications (Fairtrade and Organic) is diminished relative to other attributes. Both positive and negative framing of certifications increase their impact on choice relative to neutral frames, with negative frames having the strongest effect. However, in contrast to theories of information demand that would predict more willful ignorance of negatively framed content, negative framing has the same impact regardless of information accessibility. Together, our findings suggest that having to seek ethical certification information leads to a small reduction in the use of certifications to guide choice, but that affective framing has a larger impact on the weight placed on certifications in consumer choices regardless of the accessibility of information.

消费者行为伦理认证信息可及性框架效应