Regulatory influence on the overall quality of platform work: Lessons from the Chilean context
通过23次对零工工人和工会成员的访谈，研究了智利新法规（第21.431号法案）对平台工作质量的影响，发现监管虽有帮助但未能显著提升工作质量，为政策制定者提供了经验教训。
This study examines the impact of Chile’s new regulation (Act N° 21.431) on the quality of platform work via 23 detailed interviews with gig workers and trade unionists. It reveals that regulation helped but fell short in its attempts to enhance job quality in the platform economy. By providing empirical evidence on the efficacy of regulation, this article enriches the discourse on platform work regulation, while offering a nuanced understanding of the pitfalls of new legislation, delivering key insights for shaping national labour policies. This contribution is central for policymakers aiming to navigate the complexities of regulating platform work and ensuring meaningful improvements in job quality.