How is empathy used in public service? A systematic literature review
这篇系统性综述梳理了公共管理文献中关于共情的理论化、公务员实践中的应用以及激活共情的途径，发现该领域研究零散，缺乏整体理论框架。
This systematic literature review (N = 65) takes stock of the public administration and policy literature and provides a systematic account of how empathy is currently theorized in public administration; how it is incorporated in practices of public servants; as well as avenues towards activating empathy in current and future public servants. The major shortcoming of empathy research in public administration is its piecemeal nature, lack of a holistic vision, or a grand theory of how to integrate empathy into practices of public servants or how to implement the affective turn in public administration. We conclude with recommendations for theory and practice.