Workers’ resistance to managerial silencing: A comparative study of temporary agency and platform workers’ voice in a developing context
基于尼日利亚49名工人的深度访谈，研究临时中介和平台工人如何经历和应对管理层的压制行为，发现平台工人通过集体组织和社交媒体发声，而中介工人依赖非对抗机制和同伴支持。
Research has overlooked management’s role in silencing workers, particularly in the context of physically and digitally mediated work. Given the rise of such work, it is imperative to study how workers experience and respond to managerial silencing. Based on 49 in-depth worker interviews in Nigeria, this study identifies key factors contributing to managerial silencing, including how external environmental perceptions and a lack of individual agency amplify this phenomenon. Platform workers employ collective organising and social media to voice their concerns, while agency workers rely on non-confrontational mechanisms and peer support. Implications for theory and practice are discussed.