Value propositions and facilitating promises of value—The case of the Swedish Public Employment Service
通过瑞典公共就业服务案例，从公共服务逻辑和生态系统视角分析公共组织如何与用户互动，基于价值承诺促进价值创造，对公共管理研究者有参考价值。
Through a case study, this article illustrates the value creation process of how value propositions are created and developed at the Swedish Public Employment Service from the theoretical stance of public service logic and ecosystem thinking. Previous research has devoted scant attention to value propositions as promises of value, i.e., before the user creates value-in-use. This case study contributes to the literature on public administration and management, and more precisely on the growing research of PSL, by analyzing how public service organizations interact with their service users to facilitate value creation based on promises of value throughout the value process. In this paper, the value process is understood as three interlocking spheres: the provider sphere, user sphere, and joint sphere.