Industrial Consumers Switching to Green Energy? An Application of the Theory of Market Choice Behaviour and Business Strategy
研究工业消费者采用绿色能源的行为，发现多维绿色感知价值通过客户满意度和感知转换成本正向影响忠诚度，且财务激励是主要驱动因素。
ABSTRACT Strategic green energy adoption by industrial customers could effectively address the worsening situation of the environment, which has largely impacted the well‐being of humans. To promote an understanding of the behaviour of the industrial green energy consumer and the impact of green energy strategy, this paper examines how multidimensional green perceived value (GPV) constructs relate to loyalty through customer satisfaction and perceived switching cost. The proposed conceptual model was empirically validated through data gathered from cross‐sectional responses of industrial energy consumers using green energy strategies for their business operations. Results indicated that GPV is a multidimensional formative higher‐order construct formed by social value, emotional value, functional value, and conditional value dimensions. Further, GPV impacts customer loyalty positively via the mediating effect of customer satisfaction and perceived switching costs. The current study found that an industrial consumer voluntarily uses green energy due to financial incentives alone, while social and emotional dimensions also play a major part in tactical decision‐making related to the implementation of green energy strategy.