“Empathy Code”: The Dangers of Automating Empathy in Business
研究指出企业使用情感AI自动化共情可能引发员工怀疑、疏离、心理健康问题并侵蚀信任，呼吁用AI辅助而非替代人类共情。
Organizations are increasingly adopting “Emotional AI” to monitor and influence employee emotions, aiming to create more empathetic workplaces. However, we argue that automating empathy risks fostering empathy skepticism , alienating employees, exacerbating mental health issues, and eroding trust. We call on organizations to address the root causes of negative workplace emotions and leverage AI as a tool to complement—rather than replace—empathy, fostering workplaces that genuinely prioritize care and trust.