Does hotel employees’ mental health matter? Assessment of its antecedents and coping behavior
基于756名中国酒店员工数据，研究多种工作压力源对心理健康不同维度（抑郁、紧张、内心不安）的影响，以及这些维度如何影响应对策略，为酒店管理者提供针对性干预建议。
This study examines the multidimensional antecedents and outcomes of hotel employees’ mental health. Using data from 756 hotel employees in China, the findings indicate that three work stressors (job responsibility, job complexity, and teamwork) unexpectedly reduced mental health problems, while other work stressors (role ambiguity, role overload, job insecurity, superiors' behavior, and pressure to respond to messages) increased depression, nervousness, and loss of peace of mind. Mental health dimensions influence coping strategies, with depression and nervousness linked to emotion-focused coping, and loss of peace of mind associated with self-solving, emotion-focused, and avoidance coping. Differences emerged between junior/senior employees and front-of-house/back-of-house staff in stressor impacts and coping behaviors. Theoretical implications highlight the nuanced conceptualization of mental health as a multidimensional construct beyond generalized indicators, and the context-dependent nature of coping mechanisms contingent on distinct psychological experiences. Managerial implications provide insights into developing targeted interventions and supportive organizational policies. • Distinct impacts of stressors on depression, nervousness, and loss of peace of mind • Unexpected benefits of job responsibility, complexity and teamwork for mental health • Highlighted new stressors like email responsiveness demands on mental health • Revealed how depression, nervousness, and loss of peace of mind shape coping strategy • Differences in stressor-strain-coping dynamics between job roles and departments