Deeds speak louder than words: Employees' responses to supervisors' word‐oriented and deed‐oriented voice endorsement
研究区分了主管的言语导向和行动导向建言采纳，发现前者降低而后者提升员工对主管行为诚信的感知，进而影响员工建言行为，且解释程度的高低会调节这些效应。
Abstract Integrating the voice endorsement literature and behavioral integrity theory, this research first advances the constructs and develops the scales for supervisors' word‐oriented and deed‐oriented voice endorsement in Study 1. In Study 2, we examine how supervisors' word‐oriented and deed‐oriented voice endorsement influence employee voice behavior. Results from a four‐wave field study demonstrate that supervisors' word‐oriented voice endorsement is negatively related to perceived supervisor behavioral integrity, whereas supervisors' deed‐oriented voice endorsement is positively related to perceived supervisor behavioral integrity. Perceived supervisor behavioral integrity enhances employees' willingness to discuss ideas and ultimately promotes their voice behavior. In addition, a higher (versus lower) level of explanation providing weakens the negative impact of supervisors' word‐oriented voice endorsement and strengthens the positive impact of supervisors' deed‐oriented voice endorsement on perceived supervisor behavioral integrity. Theoretical and practical implications are discussed.