Tailoring generative AI chatbots for multiethnic communities in disaster preparedness communication: extending the CASA paradigm
研究开发了基于GPT-4的生成式AI聊天机器人，向不同种族居民传达飓风准备信息，发现语气正式度和文化定制显著影响用户感知的友好性和可信度，进而影响准备效果。
Abstract This study is among the first to develop different prototypes of generative artificial intelligence (GenAI) chatbots powered by GPT-4 to communicate hurricane preparedness information to diverse residents. Drawing from the Computers Are Social Actors paradigm and the literature on disaster vulnerability and cultural tailoring, we conducted a between-subjects experiment with 441 Black, Hispanic, and Caucasian residents of Florida. Our results suggest that GenAI chatbots varying in tone formality and cultural tailoring significantly influence perceptions of their friendliness and credibility, which, in turn, relate to hurricane preparedness outcomes. These results highlight the potential of using GenAI chatbots to improve diverse communities’ disaster preparedness.