Salesperson emotional intelligence at work: A resource-based perspective of subjective well-being determinants and organizational outcomes
本研究整合资源保存与拓展建构理论，发现销售人员自我情绪智力、工作意义和心流体验能提升主观幸福感，进而改善绩效、组织公民行为并降低离职意愿，对销售管理实践有参考价值。
The purpose of this research is to integrate two frameworks, conservation of resources and broaden-and-build, to explain how positive psychology constructs (namely self-emotional intelligence, meaningful work, and flow) impact salesperson subjective well-being and, subsequently, outcomes relative to performance, organizational citizenship behavior, and turnover intention. Since employee well-being has become a persistent issue, and only recently has attention been devoted to this topic in the sales domain, understanding the drivers and outcomes of well-being is an important contribution to sales research. A need exists to understand how work condition resources impact well-being, as well as ways in which those might be enhanced (moderators). We explore a new perspective on emotional intelligence, self-emotional intelligence, as one possible personal resource that could impact how work conditions impact well-being. A sample of 195 business development and account management salespeople were surveyed, and the data was analyzed using partial least squares structural equation modeling to confirm nine of ten predictions. Our results suggest that the positive psychological resources of salesperson self-emotional intelligence, meaningful work, and flow drive salesperson subjective well-being, and this positive emotional state supports better sales performance, higher organizational citizenship behavior, and lower turnover intention. Further, salesperson self-emotional intelligence plays a limited role in moderating the drivers of salesperson subjective well-being. • Since employee well-being has become a persistent issue, more sales research is needed. • Conservation of resources and broaden-and-build are useful paradigm to help explain antecedents and outcomes of salesperson subjective well-being. • We explore a new perspective on emotional intelligence, self-emotional intelligence,that could impact how work conditions impact well-being. • Our results suggest that the positive psychological resources of salesperson self-emotional intelligence, meaningful work, and flow drive salesperson subjective well-being. • Salesperson self-emotional intelligence plays a limited role in moderating the drivers of salesperson subjective well-being.