Sexual Harassment and Service Labor: Strategies and Relational Practices
本文基于对服务工人的访谈，探讨工人如何通过关系合作应对来自顾客、管理者和同事的性骚扰，强调工人之间的互动是影响应对策略的关键背景。
ABSTRACT Sexual harassment and gender‐based violence are longstanding concerns in studies of service work, but are typically analyzed in terms of interactions between workers and consumers within gendered definitions of “good service,” neglecting the role of relationships amongst workers as a critical context that facilitates or constrains how workers can respond. However, literature on young women and harassment in leisure settings shows that women's safety is an ongoing relational construction—something that women achieve together through relational work. Inspired by these insights and drawing on interviews with service workers, this paper explores how workers respond to sexual harassment from customers, managers and co‐workers, and shows how workers—primarily women but also sometimes men as well—collaborate in managing sexual harassment at work. The paper therefore argues for a relational analysis of the way that women negotiate the gendered and heterosexualized power relationships of service labor.