Young consumers’ brand distrust model: Understanding the antecedents of young consumers’ distrust of brands
通过分析在线调查数据，识别出年轻消费者在社交媒体上不信任品牌的前因，包括差评、假新闻、网红合作、印象管理、利润导向、不切实际的广告和低质量内容，并整合已有发现提出一个品牌不信任模型。
• This study sheds light on the antecedents of young consumers’ brand distrust. • Latent Dirichlet allocation and manual coding were used together. • The proposed brand distrust model integrates past and present findings. • Bad reviews, fake news, SMI cooperation, and impression management raise distrust. • Profit focus, unrealistic advertising, and poor content also raise distrust. Consumer research has shown that brands benefit from consumers’ trust in them. However, although consumers’ distrust of brands can accordingly have harmful effects on brands, the antecedents of young consumers’ brand distrust are not entirely clear. This study proposes a model for young consumer’s brand distrust antecedents based on the integration of our findings and prior research. Manual coding and latent Dirichlet allocation were utilized to analyze online research panel participants’ open-ended responses on what makes them distrust brands on social media. Our examination revealed several antecedents of young consumers’ brand distrust in the context of social media, such as reputation issues, advertising issues, impression management, and commercial collaboration. This study significantly contributes to consumer research by addressing the understudied topic of what makes young consumers distrust brands within the social media context.