Stepping in and stepping aside: Employees navigating digital transformation paradoxes
研究员工如何在日常工作中通过“介入”和“退让”两种实践来应对数字化转型中的组织悖论，揭示了探索者和追随者两类员工的不同策略。
• Companies can adopt an “and/both” approach to managing digital transformation paradoxes. • However, this strategy might not directly translate to employees’ day-to-day work. • Enacting practices of stepping in and stepping aside helps navigate paradoxes. • These practices by explorers and followers contribute to digital transformation. We explore how employees with a positive attitude towards digital transformation navigate organizational paradoxes. Companies can manage paradoxes by employing a “both/and” approach. However, this strategy might not translate well to the day to day work of the employee, who jumps between tasks which often lie at opposite poles of the paradox. Using qualitative data from a construction company in the gradual process of transforming, we inductively reveal two types of employees, followers and explorers . These employees enact practices of stepping in and stepping aside , in that they are both proactive and task-intrinsic, reactive and accepting, in such a way as to be able to continue contributing to the digital transformation. We shed light on the importance of uncovering the tactical practices used by employees in their day to day work in order to be able to navigate organizational paradoxes and thus promote the long-term success of the digital transformation.