暖心线索:社会正念对智能客服在服务补救中信任修复的影响研究
Warmhearted cues: A study of the impact of social mindfulness on trust repair by intelligent customer service in service recovery
International Journal of Hospitality Management · 2025
被引 5
ABS 3
- Hao Meng
- Qun Xiao 通讯
- Yanping Na
服务营销消费者行为人工智能与商业服务质量管理