Fostering consumer engagement with sustainability marketing using augmented reality (SMART): A climate change response
研究提出增强现实驱动的可持续营销框架和测量量表，通过美国、英国和南非1072名消费者的五项研究，揭示消费者感知的六个维度，为企业应对气候变化提供策略。
• Investigates the increasing importance of sustainability in consumer engagement amid rising climate change concerns. • Provides an extended framework for AR-focused sustainability marketing and a scale to measure consumer perceptions. • Challenges traditional marketing approaches by showcasing the impact of technologies such as augmented reality (AR). • Compares consumer responses across different cultures through a mix of qualitative and quantitative methods. • Emphasizes integrating sustainability and AR for strategic business insights and climate-positive actions. As climate change concerns escalate, businesses increasingly realize the pivotal role of consumer engagement through sustainability practices in enhancing brand and firm performance. In a transformative landscape characterized by societal shifts towards environmentally conscious consumer behaviors, the re-evaluation of sustainability marketing strategies is crucial. This need is further amplified by the advent of technologies like augmented reality (AR), which are reshaping market dynamics. This study not only extends the conceptualization of sustainability marketing using AR (SMART) but also proposes a comprehensive measurement scale. This scale is designed to accurately measure consumers’ perceptions of AR-focused sustainability marketing efforts in fostering engagement. Our approach, a mix of qualitative and quantitative methods, involved five studies with n = 1072 consumers across the U.S., U.K., and South Africa. We conceptualize consumers’ perceptions of sustainability marketing using AR (SMART) across six dimensions: social equity, economic development, environmental protection, ethical considerations, regulatory measures, and technological innovation. The findings not only underscore the importance of integrating sustainability practices and new-age technologies (i.e., AR to foster climate-positive consumer engagement) but also offer strategic insights that can help businesses thrive in a climate-change era and meet their sustainability objectives.