Delivering on the Purpose: The Formulation of Effective Unit Mandates
研究领导者如何通过制定单位职责（明确各单位的职能、权限和领域）来确保组织使命或目标的实现，提出有效单位职责的标准和系统制定方法。
Corporate leaders are encouraged to formulate clear and engaging purpose or mission statements for their organizations. But how do leaders ensure that the purpose or mission is realized? Two of the most common approaches—communication and metrics—are necessary, but not sufficient. Communication fosters awareness and understanding of the purpose or mission among employees, but it does not in itself create accountability for action. Similarly, metrics are needed to track performance, but they often fail to provide a clear link between employees’ daily activities and the overall purpose or mission of the organization. We argue that leaders instead need to align the formal organization with the organization’s purpose or mission by establishing unit mandates, which clarify the function, authority, and domain of different units. Further, we identify criteria for effective unit mandates and propose a systematic approach for crafting these mandates by engaging stakeholders in a deliberative process to ensure horizontal alignment across units and vertical alignment with the overall organizational purpose or mission.