员工和顾客是否理解他们在技术驱动服务环境中协作价值共创的新角色？

Do employees and customers understand their new roles for collaborative value co-creation in technology-driven service settings?

• Jinkyung Jenny Kim
• Seongseop Kim
• Zemenu Amare Ayalew · 耶鲁大学
• Bee‐Lia Chua
• Heesup Han 通讯
• Jiyoung Lee