Accessibility, competitiveness and performance relationships: The mediating role of social innovation
基于西班牙259家酒店数据，研究发现可达性对酒店竞争力和绩效的直接作用不显著或为负，但通过社会创新的中介作用，可达性对竞争力和绩效产生积极影响。
Based on stakeholder theory and resource-based view, the aim of this paper is to study whether accessibility and social innovation have positive influences on the competitive advantage and performance of hotel companies directly; and whether accessibility has a positive influence on competitive advantage and performance indirectly through social innovation. For this purpose, a structural equation model is applied, based on data from 259 hotels in the Valencian Community (Spain). The results indicate that the direct relationship between accessibility and revenue per available room (RevPAR, objective variable) is negative; and the direct relationship between accessibility and competitive advantage and performance (perceptual variable) is non-significant. However, when social innovation acts as a mediating variable between accessibility and competitive advantage, performance and RevPAR, all three mediations are positive. This study contributes by reflecting the importance of accessibility, not only from a social point of view, but also from a competitive and economic point of view, when social innovation mediates. • The relationship between accessibility and competitive advantage is not significant. • The link between accessibility and performance (perceptual variable) is not significant. • The relationship between accessibility and RevPAR (objective variable) is negative. • Social innovation mediates between accessibility and competitive advantage. • Social innovation mediates between accessibility and performance and RevPAR.