A community capitals perspective of multi-level retrospective and prospective resilience in hospitality firms
本研究通过社区资本框架，基于对孟加拉国30位酒店业主/经理的访谈，分析了不同资本形式在酒店企业回顾性与前瞻性韧性建设中的作用，发现社会资本最常用于回顾性韧性，并识别出声誉资本这一新形式。
Different forms of capital can facilitate preparedness, response, and recovery from adversity. However, existing hospitality studies often focus on specific forms, lacking a comprehensive multi-level assessment. This study uses the community capital framework (CCF) to explore how various forms of capital are utilized in organizational resilience building through a retrospective and prospective lens. In-depth interviews were conducted with 30 owners/managers of hospitality firms in Bangladesh through purposive sampling. Social capital is the most common for retrospective resilience across all levels but less utilized for prospective resilience. Cultural capital at the macro-level and physical capital at the meso-level support retrospective resilience. Additionally, this study identifies reputational capital at the meso-level as a new form, enhancing retrospective resilience. These findings contribute to achieving SDG 8 (Decent Work and Economic Growth) and SDG 11 (Sustainable Cities and Communities), offering insights into multi-level resilience strategies in the hospitality sector. • Employs the community capital framework to understand organizational resilience. • Identifies interactions between different forms of capital in navigating adversity. • Uncovers both retrospective and prospective resilience among hospitality firms.