Citizens engaging in public service provision: value co-creation or hard work?
研究瑞典社会保险服务中公民参与公共服务提供的实践，发现其中既有价值共创也有消费者工作，且后者占主导，对公共管理实践有启示。
Value co-creation (VCC) in public service provision has become increasingly influential in public administration and management research and practice, although empirical research reflecting on its proposed benefits is lacking. We address this lacuna through a study of social insurance services in Sweden. The findings are analysed based on the literature on VCC and by drawing on research carried out in the private sector, which suggests that exploitative consumer work ensues when citizens engage in service provision. The results show that public service provision entails a mix of VCC and consumer work with an emphasis on the latter.