人工智能与公共管理者集成如何改善决策

How ensembling AI and public managers improves decision-making

Journal of Public Administration Research and Theory · 2025
被引 10
ABS 4

中文导读

研究提出人机集成概念,即公共管理者和AI共同处理相同决策任务,而非分工。通过招聘实验发现,集成决策可减轻种族偏见,且管理者在提醒歧视违法时更重视AI建议。

Abstract

Abstract Artificial intelligence (AI) applications transform public sector decision-making. However, most research conceptualizes AI as a form of specialized decision-support tool. In contrast, this study presents a different form of human-AI collaboration, the concept of human-AI ensembles, where public managers and AI tackle the same decision tasks, rather than specializing in certain subtasks. This is particularly relevant for many public sector decisions, where neither human nor AI predictions have a clear advantage over the other. We illustrate this within the context of public hiring, focusing on two key areas: (a) the potential of ensembling humans and AI to reduce biases and (b) the willingness of public managers to implement ensembling. Study 1 uses data from the assessment of profiles of real-life job candidates (n = 695) at the intersection of gender and ethnicity by public managers compared to AI. The exploratory linear regression results illustrate how ensembled decision-making may alleviate ethnic biases. The linear regression results of study 2, a preregistered survey experiment, show that public managers (n = 538 with four observations each) put equal weight on AI advice and human advice, and, when reminded of the unlawfulness of hiring discrimination, may even prioritize AI over human advice.

公共管理人工智能决策科学人力资源管理