Psychosocial resources linking consumer identification and social well-being: Integrating the social identity approach with transformative service research
研究整合社会认同理论与变革性服务研究，发现消费者对服务组织的认同通过目的与意义、亲群体规范、内群体信任等心理社会资源正向影响社会福祉，其中内群体信任是关键中介。
• Consumer identification has a positive association with social well-being. • Purpose and meaning, pro-group norms, and in-group trust serve as mediators. • In-group trust functions as the proximal predictor of social well-being. • The mediating effects of social support and relatedness are non-significant. This research integrates the social identity approach (SIA) to health and well-being with Transformative Service Research to explore how group-based psychosocial resources mediate the relationship between consumers’ identification with service organizations and their social well-being. Two studies with US and UK consumers of sport organizations found that purpose and meaning, perceived pro-group norms, and in-group trust functioned as mediators between consumer identification and social well-being. In addition, in-group trust served as an immediate mediator, transmitting the effects of purpose and meaning as well as perceived pro-group norms on social well-being. These findings contribute to Transformative Service Research by illustrating group-level psychological processes for promoting consumer well-being, activated through social identification with service organizations. This perspective advances current understanding of how service organizations engage consumers as in-group members to foster their well-being, extending the application of the SIA to health and well-being in business and service research.