Human Resource Management in New Service Arrangements: Extending the Ability, Motivation, Opportunity Framework Into the Gig Economy
研究了零工经济中平台企业的人力资源实践如何减少工人同时在多个平台工作（多归属）的行为，基于网约车行业的原始数据。
ABSTRACT This article investigates how human resource (HR) practices affect organizational outcomes in one of the newest areas of service work: the gig economy. Combining theory on multi‐sided markets and strategic human resource management, this article explores how platform companies' use of HR practices can lead to improved worker retention. Specifically, we focus on one important aspect of retention: preventing workers from simultaneously working for a rival platform, a practice known as multi ‐ homing . Drawing on original qualitative and quantitative data from the ride‐hail industry, we demonstrate that the introduction of HR practices reduces gig workers' tendency to multi‐home.