Navigating AI Implementation in Local Government: Addressing Dilemmas by Fostering Mutuality and Meaningfulness
研究了地方政府在人工智能驱动的公共服务中面临的互惠和有意义性发展困境，基于芬兰奥卢市聊天机器人开发的案例，提出了六种因素构成的三个困境对及调和方案。
Abstract This study explores AI-enabled local public service provisioning, especially dilemmas of the mutual and meaningful development process. Theoretically, it builds on the current literature on AI implementation in the public sector and relates it to the theorisations of mutuality and meaningfulness. Empirically, it examines the experiences of public agents in a qualitative case study of chatbot development by the City of Oulu, Finland. The study concludes six factors that are constructed into three interconnected dilemma pairs to examine cross-cutting problematic decision-making scenarios and provide reconciliations through mutuality and meaningfulness.