揭示服务失败对负面顾客参与的影响:服务补救的调节作用
Unravelling the influence of service failure on negative customer engagement: The moderating role of service recovery
International Journal of Hospitality Management · 2025
被引 4
ABS 3
- Lawrence Hoc Nang Fong
- Tahir Albayrak 通讯
- Özge Kılıçarslan
- Meltem Caber
- Aylin Güven Hamurişçi
服务营销顾客行为服务管理旅游与酒店管理