Adoption of semiautonomous food delivery robots: Employee experiences and workplace adaptation
通过对餐饮服务员工的访谈，研究半自主送餐机器人对员工体验和工作环境的影响，并提出了适用于服务业的UTAUT-RS模型。
The integration of robotics in the hospitality industry is growing. Yet little attention has been given to the changes robots bring to employees' experiences and work environments. Clear guidance on best practices for implementation is also lacking. This study used semi-structured interviews with foodservice workers to assess the integration of semiautonomous food delivery robots. Drawing on the Unified Theory of Acceptance and Use of Technology (UTAUT), the study examined key adoption factors. Additional factors such as job fulfillment, autonomy, and communication emerged as critical influences on employee adaptation and acceptance of the robots. These factors complement the UTAUT2 factors, such as performance expectancy, effort expectancy, and social influence by highlighting unique workplace dynamics in the hospitality sector. Our findings introduce a new model: the UTAUT model for Robotics in the Service Industry (UTAUT-RS), offering a more tailored framework for understanding employee acceptance of robotics in hospitality and service contexts.