Trust in nursing home services within weak regulatory regimes: the role of information, control and participation
基于2022年12月对西班牙养老院居民亲属的调查（n=1,009），研究发现提供实质性信息、公共当局的纵向控制以及亲属的积极参与能提升对养老院服务的信任及其三个维度（善意、诚信、能力）。
What conditions contribute to building trust in services with high levels of opacity, information asymmetries, and vulnerable users? This study examines trust in nursing home service providers through a survey conducted in December 2022, targeting direct relatives of nursing home residents in Spain (n = 1,009). The study shows that the provision of substantive information, vertical control by public authorities, and active involvement of the residents’ relatives positively affect trust and its dimensions (benevolence, integrity, and competence). Greater involvement of families and authorities in overseeing these services can be seen as constructive collaboration that strengthens trust, rather than adversarial surveillance.