Corporate Social Responsibility and Technological Advancement of International Service Enterprises: Links and Gaps in the Literature
通过三阶段文献综述，整合人工与机器学习方法，分析了51篇过去15年的文章，揭示技术发展对国际服务企业CSR的影响、概念聚类和研究趋势，为未来研究提供基础。
Abstract While technological advancements have significantly transformed the international services sector over the past decades, our understanding of their impact on international service enterprises’ corporate social responsibility (CSR) remains fragmented and underdeveloped. We address this gap by conducting a comprehensive three-stage literature review integrating human-led review methods with machine learning and artificial intelligence techniques. Our rigorous analysis mapped evidence from 51 articles published over the past 15 years, identifying fundamental links, conceptual clusters, and evolving research trends within the literature. Our findings provide a robust foundation for future research on the impact of advanced technologies on international service enterprises and their CSR, offering new evidence grounded in the latest analytic techniques and contributing novel insights into the technology—CSR relationship to the scholarly discourse of international services.