Voices Beyond the Road: Comparison of Online Employee Voice in Traditional Transport and the Ride-Sharing Industry
本研究运用Hirschman的退出、声音与忠诚框架，通过分析Glassdoor数据比较英国运输业中零工与传统员工的在线声音，发现零工在自主性与财务不安全感间权衡，而传统员工不满僵化管理。
This study applies Hirschman’s Exit, Voice and Loyalty framework to examine the dynamics of employee voice in the gig economy, emphasizing the role of digital platforms. Using an exploratory mixed-methods approach, the research analyses Glassdoor data to compare the voice of gig workers to that of traditional employees in the United Kingdom transportation industry. The findings reveal that gig workers’ voices reflect a nuanced balance between autonomy and flexibility, juxtaposed with financial insecurity and precarious working conditions. Conversely, traditional employees often voice dissatisfaction with rigid management and limited flexibility. The study contributes three key insights. First, it proposes viewing Exit, Voice and Loyalty as a continuum, reflecting gig workers’ dynamic decision-making. Second, it identifies digital platforms as critical arenas for employee voice, shifting expressions from internal to public discourse. Third, it demonstrates the value of mixed methods, integrating social evaluation techniques to understand employee voice across different employment models.